Skills and Needs Assessment and Development of a Training Program

The main objective of the consultancy was to evaluate and assess the skills of the CMWU staff. The consultancy included the following activities:

• Carry out interviews with all employees
• Review the quality of personnel records through an assessment of a random sample of service records
• Interviews with Municipality personnel responsible for the maintenance of personnel records
• Establish the skill deficiencies thereby comparing the skills available with the skills requirements as established in the Job descriptions.
• Interviews with training institutions or industry associations in the sector
• Identify the areas where there is now, or is most likely to be, a skills “gap”, both in terms of workforce numbers and level of skills. Assess the implications of this for the implementing agency.